Last updated: June 2026

1. Introduction

At Nordic Masala, customer satisfaction is important to us. This Returns & Refunds Policy explains the conditions under which returns, replacements, and refunds may be provided.

By placing an order with Nordic Masala, you agree to the terms outlined below.

2. Food Products and Perishable Goods

Due to health, hygiene, and food safety regulations, food products, beverages, spices, groceries, and other consumable goods cannot normally be returned once delivered.

This includes products that have been opened, used, or stored outside our control after delivery.

3. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An expired product
• An incorrect item
• A missing item

please contact Nordic Masala within 48 hours of delivery.

To help us investigate the issue, we may request:

• Order number
• Description of the issue
• Photographs of the product and packaging

After review, we may offer:

• A replacement product
• Store credit
• A partial refund
• A full refund

depending on the circumstances.

4. Non-Food Products

For eligible non-food products, customers may have a right of withdrawal under applicable consumer protection laws.

Returned items must:

• Be unused
• Be in their original packaging
• Be in resalable condition

Customers must notify Nordic Masala within 14 days of receiving the product.

Return shipping costs may be the responsibility of the customer unless the product is defective or supplied incorrectly.

5. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been prepared for delivery, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible.

6. Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Refund processing times depend on the payment provider and financial institution and may take several business days to appear in your account.

7. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after delivery of food products
• Products damaged due to improper storage by the customer
• Products consumed or partially consumed
• Incorrect delivery information provided by the customer
• Missed deliveries caused by customer unavailability

8. Force Majeure

Nordic Masala shall not be responsible for delays, losses, or failures caused by circumstances beyond our reasonable control, including but not limited to severe weather, transportation disruptions, strikes, supplier shortages, or government actions.

9. Contact Us

For return or refund requests, please contact:

Nordic Masala AB
Email: nordicmasala.se@gmail.com
Website: nordicmasala.se

Please include your order number and details of the issue when contacting us.